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Zapier Integration

Connect ClosedLoop AI with 6,000+ apps through Zapier’s powerful automation platform. Automatically ingest customer feedback and retrieve insights without any coding required.

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What is Zapier?

Zapier is an automation platform that connects your favorite apps and services. With ClosedLoop AI’s Zapier integration, you can:
  • Automatically ingest feedback from any app that supports webhooks
  • Trigger actions based on new insights and patterns
  • Sync data between ClosedLoop AI and your existing tools
  • Create custom workflows without writing any code

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Getting Started

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1. Install the Integration

  1. Visit the ClosedLoop AI Zapier app
  2. Click “Add to Zapier” to install the integration
  3. Connect your ClosedLoop AI account using your API key

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2. Get Your API Key

  1. Log in to ClosedLoop AI
  2. Go to Settings → API Keys
  3. Create a new API key for Zapier
  4. Copy the key for use in your Zapier workflows

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3. Create Your First Zap

  1. Go to Zapier and create a new Zap
  2. Choose a trigger app (e.g., Typeform, Google Forms, Slack)
  3. Select “ClosedLoop AI” as the action app
  4. Choose “Ingest Feedback” as the action
  5. Map your data fields and test the connection

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Available Actions

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Ingest Feedback

Send customer feedback data to ClosedLoop AI for analysis. Required Fields:
  • Content - The feedback text to analyze
  • Source URL - Where the feedback came from (optional)
  • Date Created - When the feedback was created (optional)
  • Customer ID - Customer identifier (optional)
Optional Fields:
  • Customer Name - Customer’s name
  • Customer Email - Customer’s email address
  • Priority - Initial priority level (low, medium, high, critical)
  • Tags - Custom tags for categorization
  • Metadata - Additional context as JSON

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List Feedbacks

Retrieve existing feedback with filtering and pagination. Parameters:
  • Limit - Number of items to retrieve (1-100, default: 20)
  • Page - Page number for pagination (default: 1)
  • Date From - Start date for filtering (YYYY-MM-DD)
  • Date To - End date for filtering (YYYY-MM-DD)
  • Status - Filter by status (pending, processed, resolved)

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Get Feedback Detail

Get detailed information about a specific feedback item. Required Fields:
  • Feedback ID - UUID of the feedback item

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1. Survey to Insights

Trigger: New response in Typeform/SurveyMonkey Action: Ingest Feedback in ClosedLoop AI Automatically analyze survey responses and generate insights for your product team.

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2. Support Ticket Analysis

Trigger: New ticket in Zendesk/Intercom Action: Ingest Feedback in ClosedLoop AI Turn support tickets into actionable product insights without manual work.

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3. Slack Feedback Collection

Trigger: New message in Slack channel Action: Ingest Feedback in ClosedLoop AI Capture customer feedback shared in Slack channels and analyze it automatically.

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4. Email Feedback Processing

Trigger: New email in Gmail/Outlook Action: Ingest Feedback in ClosedLoop AI Process customer feedback sent via email and generate insights.

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5. Social Media Monitoring

Trigger: New mention on Twitter/LinkedIn Action: Ingest Feedback in ClosedLoop AI Monitor social media for customer feedback and product mentions.

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Advanced Workflows

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Multi-Step Automation

Create complex workflows that:
  1. Collect feedback from multiple sources
  2. Process and analyze with ClosedLoop AI
  3. Route insights to appropriate team members
  4. Create tasks in project management tools
  5. Send notifications via Slack or email

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Conditional Logic

Use Zapier’s filters and paths to:
  • Route different types of feedback to different teams
  • Escalate high-priority insights immediately
  • Filter out spam or irrelevant feedback
  • Apply different processing based on source

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Data Enrichment

Combine ClosedLoop AI with other tools to:
  • Enrich customer data with CRM information
  • Add context from support tickets
  • Include usage analytics from product tools
  • Merge feedback with customer success data

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Best Practices

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Data Quality

  • Clean data before sending to ClosedLoop AI
  • Include context like customer information and source
  • Use consistent formatting for better AI analysis
  • Remove duplicates to avoid processing the same feedback twice

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Performance

  • Batch processing for high-volume sources
  • Rate limiting to avoid overwhelming the API
  • Error handling for failed requests
  • Monitoring for workflow health

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Security

  • Secure API keys and never share them
  • Use webhooks instead of polling when possible
  • Validate data before processing
  • Monitor access and usage regularly

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Troubleshooting

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Common Issues

Authentication Errors
  • Verify your API key is correct
  • Check that the key has proper permissions
  • Ensure the key hasn’t expired
Data Format Issues
  • Ensure required fields are provided
  • Check data types match expected formats
  • Validate JSON structure for metadata
Rate Limiting
  • Reduce frequency of requests
  • Use batch processing for multiple items
  • Implement exponential backoff

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Getting Help

Try Zapier Integration

Start building automated workflows with ClosedLoop AI