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Destinations

Destinations are the tools and platforms where ClosedLoop AI sends your processed insights and feedback. Automatically route AI-generated insights to your team’s existing workflows and tools.

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Supported Destinations

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Project Management

Send insights directly to your project management tools for task creation and tracking.

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Communication & Collaboration

Keep your team informed with automatic notifications and updates.

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Product & Development Tools

Integrate insights into your product development workflow.

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Analytics & Reporting

Send insights to your analytics and reporting tools for deeper analysis.

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Destination Types

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Real-Time Notifications

Best for: Immediate alerts and urgent insights

• How it works: Send insights instantly when they’re generated
• Examples: Slack, Teams, Email
• Benefits: Real-time awareness, immediate action
• Use cases: Critical bugs, high-priority feature requests

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Task Creation

Best for: Converting insights into actionable work items

• How it works: Automatically create tasks, tickets, or issues
• Examples: Linear, Jira, Asana
• Benefits: No manual task creation, consistent formatting
• Use cases: Feature requests, bug reports, improvements

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Data Sync

Best for: Integrating insights with existing data systems

• How it works: Sync insights to databases, CRMs, or analytics tools
• Examples: Salesforce, HubSpot, Google Analytics
• Benefits: Unified data view, advanced analytics
• Use cases: Customer intelligence, trend analysis

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Reporting

Best for: Regular updates and comprehensive reports

• How it works: Send scheduled reports and summaries
• Examples: Email, Slack, Teams
• Benefits: Regular updates, comprehensive overview
• Use cases: Weekly summaries, monthly reports

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Setting Up Destinations

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1. Choose Your Destination

For Immediate Alerts

• Slack or Teams for real-time notifications
• Email for important updates
• SMS for critical issues

For Task Management

• Linear for modern product teams
• Jira for enterprise development
• Asana for general project management

For Data Integration

• Salesforce for CRM integration
• Google Analytics for web insights
• Custom APIs for specialized tools

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2. Configure Routing Rules

Set up rules to determine where insights go: Priority-Based Routing

• High priority → Slack + Email
• Medium priority → Project management tool
• Low priority → Weekly digest

Team-Based Routing

• Product insights → Product team Slack
• Bug reports → Engineering team
• Feature requests → Product management tool

Type-Based Routing

• Feature requests → Linear
• Bug reports → Jira
• UI feedback → Design team

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3. Customize Message Format

Slack Notifications

• Include insight summary
• Add priority indicators
• Link to full details
• Mention relevant team members

Task Creation

• Use consistent titles
• Include customer context
• Add priority levels
• Set appropriate labels

Email Reports

• Professional formatting
• Executive summaries
• Action items highlighted
• Trend analysis included

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4. Test and Monitor

Initial Testing

• Send test notifications
• Verify formatting and content
• Check routing rules
• Test error handling

Ongoing Monitoring

• Monitor delivery success
• Track engagement metrics
• Adjust routing rules
• Optimize message format

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Popular Workflows

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Product Team Workflow

Source: Gong sales calls Processing: ClosedLoop AI analysis Destination: Linear + Slack

1. Sales calls are recorded in Gong
2. ClosedLoop AI analyzes for product insights
3. Feature requests go to Linear as tasks
4. High-priority insights notify product team in Slack

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Engineering Team Workflow

Source: Zendesk support tickets Processing: ClosedLoop AI analysis Destination: Jira + Teams

1. Support tickets are created in Zendesk
2. ClosedLoop AI identifies bug patterns
3. Bug reports go to Jira as issues
4. Critical bugs alert engineering team in Teams

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Customer Success Workflow

Source: Typeform surveys Processing: ClosedLoop AI analysis Destination: Salesforce + Email

1. Customer satisfaction surveys are submitted
2. ClosedLoop AI analyzes sentiment and themes
3. Insights sync to Salesforce for customer records
4. Weekly reports sent to customer success team

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Advanced Configuration

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Conditional Routing

Set up complex routing rules based on: Insight Properties

• Priority level (high, medium, low)
• Type (feature request, bug, improvement)
• Customer segment (enterprise, SMB, individual)
• Source (sales, support, community)

Business Rules

• Customer tier (premium, standard, free)
• Product area (mobile, web, API)
• Geographic region
• Time of day or week

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Custom Formatting

Message Templates

• Use variables for dynamic content
• Include customer quotes and context
• Add priority indicators and tags
• Customize for different audiences

Data Enrichment

• Include customer information
• Add product usage data
• Include historical context
• Merge with CRM data

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Integration Monitoring

Health Checks

• Monitor destination connectivity
• Track delivery success rates
• Alert on failed deliveries
• Regular system health reports

Performance Metrics

• Delivery speed and reliability
• Team engagement with insights
• Task completion rates
• Customer satisfaction impact

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Getting Started

Browse All Destinations

Explore all supported destination platforms